Privacy Policy
1. Who We Are
Heartwood Travel LLC ("Heartwood Travel," "we," "us," or "our") is an Independent Agency in the Avoya Travel Network. We provide personalized cruise planning and concierge travel services. This Privacy Policy explains how we collect, use, and protect information you provide when visiting our website or contacting us for travel planning services.
2. Information We Collect
When you submit an inquiry through our website, we may collect:
- Full name
- Email address
- Phone number
- Travel preferences (dates, destinations, cruise line, cabin type, budget)
- Number of travelers and group details
- Any additional details you share in the "Tell Us More" field, including accessibility needs or celebration information
We do not collect payment or financial information through this website.
3. How We Use Your Information
We use the information you provide to:
- Respond to your cruise planning inquiry and follow up personally
- Prepare personalized itinerary and cruise recommendations
- Contact you via email or phone to discuss your travel plans
- Send relevant travel offers or promotions if you have opted in
We will not use your information for purposes unrelated to your travel inquiry without your consent.
4. How We Share Your Information
We may share your information in the following limited circumstances:
- Avoya Travel Network: As an independent agency within the Avoya Travel Network, certain inquiries may be processed through Avoya's systems.
- Cruise Line Partners: To book or quote your travel, we may share relevant details with partner cruise lines (such as Celebrity Cruises, Royal Caribbean, Norwegian Cruise Line, Princess Cruises, Virgin Voyages, and MSC Cruises).
- Legal Requirements: We may disclose information if required by law or to protect our legal rights.
We do not sell, rent, or trade your personal information to third-party marketers.
5. Data Retention
We retain your information for as long as necessary to provide travel planning services and fulfill any related obligations. If you would like your information removed from our records, please contact us at the address below.
6. Security
We take reasonable precautions to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
To exercise any of these rights, contact us at info@heartwoodtravel.com.
8. Cookies and Analytics
Our website may use basic browser cookies or third-party analytics tools (such as Google Analytics) to understand how visitors use the site. These tools collect anonymized data such as pages visited and time on site. You can disable cookies in your browser settings at any time.
9. Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through our site, please contact us so we can remove it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
- Email: info@heartwoodtravel.com
- Business: Heartwood Travel LLC, Independent Agency in the Avoya Travel Network